BH reduces time to market with Cyberbank Multichannel Suite

Press Release : February 1, 2009

The bank succesfully implemented the SOA-based Cyberbank Multichannel Suite including the Cyberbank Multichannel Manager for managing the delivery channel integration and operation, along with the channel applications Cyberbank Call Center, Cyberbank eBanking and Cyberbank Self Service. The Cyberbank Call Center is by itself a multichannel contact center solution that includes the agent application, the Cyberbank Web Call Center, and the IVR module. The effectiveness and efficiency level of channel integration and automation over a component-based design is unprecedented. This platform allowed the bank to extend its reach for customers and prospects, shorten time to market and reduce maintenance cost.