“The challenge banks face today is how to define and shift towards a model with the physical and digital worlds coexisting. Clients are not willing to give up the possibility of face-to-face contact. The physical network will remain in place, although it will change dramatically in terms of branch number, size, role and format.”
In an opinion column in Funds Society, Estanislao Vieyra, Sales VP at Technisys, explains how these changes will take place, in terms of branches’ layout, location and function, and how will consumer behavior and banks’ business models evolve,1 too. “The physical network transformation is already a reality. Even if every country follows its own adoption pace, nowadays, over 50% of global transactions are carried out via digital channels.”
Read the article here.