Memorable experiences happen when your customers are not only heard, but also understood.
As financial institutions increasingly embrace digital capabilities, how can they support customer conversations better?
What if you could access a conversational AI engine that recognizes voice and text, understands intent, deciphers different languages and knows when to provide AI or human-based support for every customer engagement?
With AI-powered conversation, frequently asked questions from customers can be addressed easily via a virtual personal assistant, while your call center team can focus on more complex customer inquiries.
Read this eBook to learn:
- The three top reasons why consumers are embracing AI-powered conversational banking.
- How to better understand customer sentiment and know when AI or human-based support is needed.
- Extract valuable insights from customer interactions in real time, assuring an empathic customer experience.
Complete the form to download the eBook today.
Cyberbank Next-Gen Core enables you to create and refine products and services dynamically based on your customer’s needs and behaviors. All-in-one modern products plus deposits, loans and payments.
Cyberbank Digital enables you to create digital ecosystems and build exceptional, empathic digital experiences.
“One of the most important strengths of Technisys is the adaptability of the platform. We wanted to customize a lot of things. The technology and the integration in a pretty fast time frame were very important.”
“With Cyberbank we were able to launch a comprehensive digital experience for every touchpoint. With a focus on mobile, we’ve created a unique user experience while playing in an ecosystem without the need of writing code from scratch, saving precious time and money.”