Part 1: Digital Banking Trends and Tips for 2021 and Beyond

Part 1: UX Digital Banking Technology Trends

We talked to our customers, partners and digital banking experts about the trends they’re tracking in 2021 and tips they have to offer financial institutions.

In this part 1, award winning design firm UXDA explores the the one key factor that will determine the success of financial brands in 2021 – creating an emotional connection with customers.

Learn more in this video with Monika Calite, CIO of UXDA where she shares five actionable insights that financial companies can integrate right now to create an emotional connection with their customers and help them gain a market advantage in the post-COVID age. 

Read Part 2 of our digital banking trends series where our customer Brightside Technology talk about workplace diversity and trends for women in tech.

To find out more about how your financial institution can become a beloved, user-centric financial brand, check out these additional UXDA resources: 

Visit UXDA’s blog

Listen to the Financial UX podcast

Become a finance disruptor by adapting the experience-oriented business culture

Explore the Financial UX Formula that helps financial brands maximize their potential and create a competitive advantage in the digital age

Create demanded financial products by exploring the customer context through the Problem-Solution Cycle