Conversational AI for Digital Banking
Cyberbank Konecta is our conversational AI engine that empowers banks and financial institutions to engage and delight customers with a personalized experience at every stage of their journey, across any digital channel. Our personal virtual assistant understands customer sentiment, responds like a human, and reflects your brand persona.
Keep it Conversational!
Engage & delight your customers
Our custom-made AI engine recognizes speech and text, understands intent, deciphers different languages and knows when to provide AI or human-based support for every customer engagement.
AI empathy engine
By using Deep Learning models, our AI engine learns from online customer interactions in real time and applies those learnings to support empathic customer experiences
Deliver a better customer experience
Multi-channel & multi-language support: Manage all of your digital channels (e.g. web, WhatsApp and Facebook) from the same interface in various languages.
Intelligent and secure customer care
Security is supported with end-to-end encryption. Cyberbank Konecta is always tested against threats and the user's personal data is managed in accordance with local regulations.
Cyberbank Konecta is listening
Easily integrate your personal virtual assistant with all of your customer service channels, such as Google, Facebook, Slack, Whatsapp, Telegram, Amazon and more.
Cyberbank Konecta integrates with world-class software products such as Microsoft, Google, Sugarcrm, Avaya, Salesforce and more for banks, retail, logistics, healthcare and others.
You control your data
Since our on-premise AI engine is hosted on your client’s servers, no data leaves your infrastructure. Keep your customers' data safe with maximum data privacy combined with your company's security measures.
With Cyberbank Konecta you gain
Higher customer engagement
Engage your customers in any interaction.
Reduced call center overload
Your AI virtual assistant manages 80% of FAQs.
Reliable customer support, 24/7
Not only heard, but also understood your customers.
Be productive and make decisions in real time.
Expanded reach via ecosystems
Integrates with world-class software products.