Conversational AI for Digital Banking
Cyberbank Konecta is our conversational AI engine that empowers banks and FIs to engage and delight customers with a personalized experience at every stage of their journey, across any digital channel. Our AI virtual assistant understands customer sentiment, responds like a human, and reflects your brand persona.
Keep it Conversational!
Engage & delight your customers
Our custom-made AI engine recognizes speech and text, understands intent, deciphers different languages and knows when to provide AI or human-based support for every customer engagement.
AI empathy engine
By using Deep Learning models valuable insights are extracted seamlessly from customer interaction in real time, assuring an empathic customer experience.
Deliver a better customer experience
Multi-channel & multi-language support: Manage all of your digital channels (e.g. web, WhatsApp and Facebook) from the same interface in various languages.
Intelligent and secure customer care
Security is supported with end-to-end encryption. Cyberbank Konecta is always tested against threats and the user's personal data is managed in accordance with local regulations.
Cyberbank Konecta is listening
Easily integrate your virtual assistants to all your customer service channels, such us Google, Facebook, Slack, Whatsapp, Telegram, Amazon and more.
Cyberbank Konecta easily integrates with world-class software products for banks, retail, logistics, healthcare and others, such us: Microsoft, Google, Sugarcrm, Avaya, Salesforce and more.
You control your data
Since our on-premise AI engine is hosted on your client’s servers, no data leaves your infrastructure. Keep your customers' data safe with maximum data privacy combined with your company's security measures.
With Cyberbank Konecta you gain
Higher customer engagement
Engage your customers in any interaction.
Reduced call center overload
Your AI virtual assistant manages 80% of FAQs.
Reliable customer support, 24/7
Not only heard, but also understood your customers.
Be productive and make decisions in real time.
Expanded reach via ecosystems
Integrates with world-class software products.