Banking Business Process (BPS) is a key objective for banks that helps them boost operational performance, set clear process standards, ensure transparent execution oversight and identify areas that require monitoring. Customer experience is the primary focus for bank operations leaders. And it should be. Everything from new customer expectations to digital models to Open Banking are pressuring banks to keep pace. Yet, achieving true customer-centric banking requires modernization of core banking systems — the front- and back-end software that manages daily banking transactions.Doing so gives banks:
- New ways to operate faster, smarter and cheaper—using intelligent automation.
- Cloud-based core banking-as-a-service.
- A liquid workforce.
- Other business innovations to power a real-time digital customer experience.
Mphasis adopts a customer-in view to transform enterprises using our industry-specific X2C2TM framework, which utilizes the power of cloud and cognitive to provide hyper-personalized digital experiences to clients and end customers. The Front in F2B transformation reflects the client-centric approach. The Engagement Layer is powered by the Intelligence Layer, delivering the power of cognitive intelligence. Services are decoupled into microservices that are wrapped around existing back-end system.
The F2B market drivers include:
Amazonization – Non-traditional competition Fast changing markets – need for speed Need for hyper-personalization Mphasis Front2Back™ (F2B) approach, with business-driven KPIs, state-of-the-art reference frameworks and capabilities, achieve agile and rapid delivery of business value that compounds over time, along with digital end-to-end customer experience.
With Lumen banks boost their operations with expertise and automation. Financial institutions drive operational efficiency with senior-level experts equipped with deep domain knowledge across many disciplines, best practice management, and platform-automation embedded in support processes across cloud and edge environments.Lumen benefits Experts at the ready, Operational efficiency, Market agility
Atos Banking asks how every banking process and every business technology can be exploited to contribute to better customer experience – even taking into account the most arcane back-office processes.Looking at the technology practices which are changing the world at large and ask what they mean for every successful bank: realtime analytics, process robotics, and the rest.
As a partner on this digital journey, Atos helps to make the quality of experience for your customers a point of winning differentiation – while delivering insight like never before.
Partnering with Atos, Technisys helped Banco República Oriental del Uruguay increase by 800% the number of clients over its digital channels through the implementation of Cyberbank® Omnichannel.